Privacy Policy

Knobula Ltd

Effective date: 29 October 2025
Last updated: 29 October 2025

1. Who we are

This Privacy Policy explains how Knobula Ltd (“Knobula”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, purchase our products, contact us for support, subscribe to our communications or use our applications.

Knobula Ltd is a UK-based company designing and manufacturing electronic music instruments and synthesiser products.

Data controller: Knobula Ltd
Registered office: 19 Kingsbridge Road,London,W105AD
Company registration number: 13523228
Privacy enquiries: info@knobula.com

We are committed to handling personal information responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

The information we collect depends on how you interact with Knobula.

Information you provide to us

This may include:

Your name and contact details, including email address, telephone number and delivery address.
Billing and order information relating to purchases of our products.
Messages, enquiries, feedback and correspondence sent to us.
Information you provide when requesting technical support, repairs or warranty assistance.
Your email address and preferences if you subscribe to our newsletter or other marketing communications.
Information you voluntarily submit through forms on our website.

Using Our App

We do not collect user information through our Knobula App.

Purchase and payment information

When you purchase a product, we may process information needed to fulfil your order, arrange delivery, handle returns and provide customer support.

Payments may be processed by third-party payment providers. Where a payment provider handles your card details directly, we do not ordinarily receive or store your full payment card number or security code.

Website and technical information

When you visit our website, certain technical information may be collected by our website platform, hosting provider or other services we use. Depending on the configuration of those services, this may include:

IP address and general device or browser information.
Pages visited and interactions with our website.
Approximate location inferred from an IP address.
Cookies and similar technologies used for website functionality, security, analytics or preferences.

The specific information collected depends on the technologies enabled on our website.

3. How we use your information

We use personal information where necessary to:

Process and fulfil orders.
Arrange shipping and delivery.
Respond to enquiries and provide technical support.
Administer returns, repairs and warranty claims.
Maintain and improve our website, products and services.
Send marketing communications where permitted by law.
Maintain appropriate business, accounting and tax records.
Protect our systems, prevent fraud and address security issues.
Comply with applicable legal obligations.

We do not needlessly collect personal information, and we do not use it for purposes incompatible with those explained in this policy.

4. Our lawful bases for processing

Under applicable data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on the following bases:

Contract. Processing necessary to fulfil an order, deliver a product or take steps you request before entering into a contract.

Legal obligation. Processing necessary to meet obligations relating to tax, accounting, consumer protection or other applicable laws.

Legitimate interests. Processing necessary for our legitimate business interests, such as responding to customer enquiries, maintaining website security, improving our services and managing business operations, provided those interests do not override your rights and freedoms.

Consent. Processing based on your consent, where required, such as certain marketing communications or the use of non-essential cookies and similar technologies.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact details to send information about Knobula products, product updates, events and other relevant news.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us directly.

We may also send essential service communications relating to an order, warranty, product or support request. These are not the same as marketing communications.

We will comply with applicable UK electronic marketing and privacy rules.

6. Cookies and similar technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, protect the website and, where enabled, measure website usage.

Where required by law, we will ask for your consent before placing non-essential cookies or using similar technologies.

You can manage cookies through any preference controls provided on our website and through your browser settings. Disabling certain cookies may affect website functionality.

The specific cookies and services used depend on our website configuration. We will provide further details through our cookie controls or a separate cookie notice where appropriate.

7. Our applications and connected products

Knobula may develop software applications and digital tools that work with music hardware, audio files or user-created musical material.

Depending on the particular application and its features, this may include tools for audio processing, wavetable creation, synthesiser configuration or transferring data to compatible hardware.

An application may process information such as:

Audio files or other files selected by you.
Musical data, synthesiser settings and user-created content.
Information necessary to communicate with a compatible device.
Technical or diagnostic information, if the application implements such functionality.

Where an application processes files locally on your device, those files are not automatically transmitted to Knobula merely because you use the application. Any transmission or storage depends on the application's actual design and the features you choose to use.

If an application supports NFC or another short-range transfer technology, the data transferred will depend on the feature being used and the information you choose to send.

We will explain any additional collection or transmission of personal information where it applies. Please consult any application-specific privacy information supplied with the relevant product.

8. Sharing your information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

Website hosting and website platform providers.
Payment processing providers.
Shipping, fulfilment and courier companies.
Customer support, email and communications providers.
IT, security and technical service providers.
Professional advisers, accountants and legal advisers.

These parties may process information on our behalf or in accordance with their own responsibilities, depending on the service provided.

We may also disclose information where required by law, to establish or defend legal claims, or in connection with a genuine business restructuring or transfer.

We only share information that is appropriate for the relevant purpose.

9. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the destination and circumstances, these may include relying on applicable adequacy regulations or implementing appropriate safeguards, such as approved contractual protections.

You can contact us for further information about relevant international transfers and safeguards.

10. How long we retain information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil legal, accounting, warranty and reporting requirements.

Retention periods vary according to the type of information and the reason we hold it.

For example:

Order and accounting records: retained for the period required by applicable tax and accounting rules.
Customer support correspondence: retained for as long as needed to resolve enquiries and maintain relevant service records.
Marketing information: retained until you unsubscribe or it is no longer needed, subject to any limited records required to respect your preferences.
Website and technical records: retained according to the relevant service configuration, security requirements and business needs.

When information is no longer needed, we will delete it or anonymise it where appropriate, subject to applicable legal obligations.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

No method of transmitting or storing information can be guaranteed to be completely secure. We review our arrangements as appropriate to the nature of the information and the risks involved.

12. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

Access your personal information and request a copy.
Rectify inaccurate or incomplete information.
Erase your information in certain circumstances.
Restrict how we process your information in certain circumstances.
Object to processing based on legitimate interests, including direct marketing.
Request portability of certain information you have provided to us, where the legal conditions apply.
Withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to comply with our legal obligations.

To exercise a right or ask a question about how we use your information, contact us using the details in Section 1. We may need to verify your identity before responding.

We aim to respond within the period required by applicable law.

You can also complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

ICO website: https://ico.org.uk/
ICO helpline: 0303 123 1113

13. Children's privacy

Our website, products and applications are not specifically directed at children, and we do not knowingly collect children's personal information unnecessarily.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action.

14. Third-party websites and services

Our website may contain links to retailers, distributors, social media platforms and other third-party websites.

Those websites and services operate under their own privacy policies. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, technology or legal obligations.

The latest version will be published on our website with its updated date. Where changes materially affect how we use personal information, we will provide additional information or notice where required by law.

16. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Knobula Ltd
Email: info@knobula.com
Registered office: 19 Kingsbridge Road, London W106PU
Website: www.knobula.com

We will do our best to resolve your enquiry promptly and transparently.